Frequently Asked Questions
Everything you need to know about your EVA MINGE shopping experience.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the EU. We offer free shipping on all orders over €150. For smaller orders, a flat rate is calculated at checkout based on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please use our online portal to generate a return label and initiate your refund.
Are EVA MINGE products made from genuine leather?
Yes, our luxury collection features premium genuine leather and high-quality textiles. Specific material details for each handbag, shoe, or accessory can be found in the 'Materials & Care' section on the product page.
How can I track my order status?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. In selected regions, Klarna 'Pay Later' options are also available.
How do I ensure I choose the correct size?
Each product page includes a detailed size guide. Since sizing can vary between footwear and apparel, we recommend measuring according to our instructions or contacting our customer service for personalized fit advice.